Frequently Asked Questions
Everything you need to know about shopping at Velan Store.
What shipping methods do you offer and how long does delivery take?
We offer standard and expedited shipping options. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be in their original packaging and unused condition. Please visit our Returns Portal to start a request.
How can I track my order status?
Once your order is shipped, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods are accepted at Velan Store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on your site authentic and under warranty?
Yes, all products sold at Velan Store are 100% authentic and sourced directly from manufacturers. Most items include a standard one-year manufacturer warranty.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.